Customer Account

You can create a customer account to keep track of all your orders. Of course, you can also order without having a customer account. If you have further questions about your account, please contact us via our contact form.



To be able to pay via PayPal you will need a free PayPal account. PayPal offers various payment options. If you want to pay your order via PayPal, you will be forwarded to PayPal and asked to log in your account or register yourself. Now just select the desired payment method (PayPal balance, debit or credit card) and confirm the payment. After that we will receive a confirmation from PayPal and ship your goods as soon as possible.

Credit Card

Feel free to pay with your credit card in our online shop. Our payment provider PayPal ensures a convenient and safe payment process directly in the check-out process. Only after your order is completed we will charge your credit card.

Redeem a voucher

You can redeem your voucher at the end of your order (in “shopping cart”) by entering your personal voucher code in the “Voucher” field. Only one voucher can be redeemed for each order. If you have several vouchers and would like to combine them, please use our contact form and reach out to our service crew..

Can I exchange my order?

You can only change your order if you haven’t paid yet. In this case, please contact us through our contact form and tell us which product you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.

Can I cancel my order?

You’ve spontaneously decided to go for a different product? If you’ve already paid, there is unfortunately no possibility to cancel your order. 

Status of my order

After placing your order, you receive an automatic order confirmation. If you have payed via bank transfer, please transfer the amount within the next few days. If you’ve payed your order directly, it will immediately be passed on to our shipping providers. You didn’t receive an order confirmation? Maybe you’ve accidentally made a typing error. Reach out to us via our contact form and we’ll tell you if we’ve received your order.



We provide free shipping in Hong Kong and Macau. Delivery is within 2-3 working days from the order date.

I want to change my address

Changing your address is just in some cases possible. Our Service Crew can tell you, if we are able to change your address. Use our contact form to get in touch.


How do I return items?

All goods sold are non-exchangeable and non-returnable except for wrong delivery. Please contact our Service Crew via our contact form within 3 days.



Kapten & Son stands for quality and long-life duration. Therefore, we guarantee you a warranty of 24 months from the date of purchase of your Kapten & Son products. This exists additionally to the legal warranty. Within the warranty period we will correct all defects, due to material or manufacturing defects free of charge. In those cases, please reach out to our Service Crew via our contact form. We will try to get in touch with you as quickly as possible and find a solution for the problem.

Warranty does not cover:

1. Any kind of damage concerning the battery or straps of every kind

2. Damage caused by incorrect usage and accidents (e.g. shock, fall, high water intrusion, scratches on glass)

The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolong through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as voucher when reclaiming the product.

Incorrect Delivery

If you’ve received a different product than ordered, please contact our Service Crew via the contact form.

Retail Purchasing

If you’ve bought your product at one of our retail stores, please refer to them in case of return or warranty claims. Products that weren’t ordered in our online shop can only be returned to the retailer.

Questions about Campina / Campus

Product information

Clockwork: Quarz clockwork by the Swiss company RONDA



Diameter Campina 36mm

Diameter Campus: 40mm

Height: 7mm

Glas: Hardened mineral glass

Backside: screwed stainless steel panel with elegant Kapten & Son gravure

Waterproofness: 5 ATM water-resistant

Warranty: 24 months

How do I change my straps?

All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.


Leather-/Canvas-/Mesh Straps

How do I adjust the length of my mesh strap?

Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

  1. Open the mesh strap by lifting the safety bracket and panel
  2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
  3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
  4. Now you can move the adjustable cap on the strap in both directions till you’ve found the perfect length for you.
  5. To lock, push down the sealing cap again.

How do I clean my nylon straps?

You can clean your Kapten & Son nylon strap in the washing machine. We recommend a cold wash program.

Questions about our PURE watch

Product details

Case: STAINLESS STEEL 316L nickel-free

Movement: Miyota GL20 Japanese Quartz Movement

Diameter: 38 mm

Case Size: 6 mm

Glass: hardened mineral glass

Back case: stainless steel panel with elegant Kapten & Son engraving

Waterproofness: 3 ATM

Guarantee: 24 months

Questions about our sunglasses:

Are the Kapten & Son sunglasses available with dioptric strength?

Unfortunately the Kapten & Son glasses are not available with dioptric strength. But for real, do you really want to see everybody on the beach?

How do I clean my Kapten & Son sunglasses?

The best way to clean your sunglasses is with warm soap water. Rinse the glasses afterwards and dry them with a soft cloth. Please do not use any aggressive cleaning products, that could affect the glasse’s mechanics badly.

Gift Card

How do I redeem my Gift Card?

You can redeem your Kapten & Son Gift Card on your order easily. It is valid for all our products - whether you'd like to order a backpack, a watch, some sunnies or a new watch strap. During checkout and after you entered your address, you have the chance to check your order. Beneath the ""Buy now""-button you can click on an ""To Coupon Entry""-option. After clicking that option, an input field opens up where you can enter you individual discount code found on your Gift Card. Choose ""Apply Coupon"" to redeem your discount. Now you can place your order. Enjoy your new favorite accessory! 
Be aware that you can only redeem one Gift Card per order. You can't combine the Gift Card with promotional codes.

What happens with my remaining balance?

In case that you do not use the entire balance of your Gift Card on one order, you can apply the remaining balance on another one. Simply re-enter your discount code during checkout. If you have any further questions do not hesitate to get in touch with our customer service.

The balance of my Gift Card only covers parts of my order.

If you want to redeem your Gift Card but your balance does not cover the entire order value you can simply choose another payment method to settle the remaining amount due.

I haven't received my Gift Card yet.

Please check whether the amount of purchase for the Gift Card has already been deducted from your credit card/account or not. We will dispatch your Kapten & Son Gift Card only after we received your payment. Afterwards, the Gift Card "to go" shall be in your e-mail's inbox within just a couple of minutes. It might take a little longer with some e-mail providers. Check back again after 2 - 3 hours and you should have received your Gift Card "to go" by then. Regarding the hardcopy version of the Kapten & Son Gift Card, please be aware of the postal delivery time. You can find out the estimated delivery time on the product page beneath the item.